How can we help?

Browse our FAQ section to find the answers you need.

Getting Started

Finding a healthcare provider. Traveling safely.

Payments

Learn about payment methods. EHIC and private insurance coverage.

Your Account

Change email or password. Update account information.

Your Bookings

Track & manage bookings. Cancel bookings.

Group Trips

Learn about holiday packages.

Troubleshooting

Technical help & support.

Search all Patient FAQ

How do ratings & reviews work?

What are the payment methods for treatment?

Do I pay a booking fee to booknowmed.com?

When do I pay for my treatment?

Can I make a reservation without a credit card?

Do I prepay for my treatment?

What should I write in a review?

Can I edit my review after submission?

Can I edit my rating after submission?

Which Internet browsers work better with booknowmed.com?

Who are booknowmed.com's partners?

How is booknowmed.com safe?

What are booknowmed.com's Terms of Use?

I cannot find my confirmation email. What should I do?

I do not receive notification emails from booknowmed.com. What should I do?

What is EHIC?

Am I entitled to EHIC?

How it works?

How is my personal and business data used on booknowmed.com?

How is booknowmed.com complying with the General Data Protection Regulation (GDPR)?

How is the cost of treatment determined?

How to prepare for my treatment?

I have trouble communicating with the healthcare provider after I requested a quote.