- The first online booking engine for holiday dialysis
Supported by

How can we help?

Browse our FAQ section to find the answers you need.

Search all Patient FAQ

How do ratings & reviews work?

How do I book a Holiday Dialysis package for a group?

How do I book a treatment & travel package for a group?

Why do I have to register for a account?

Can I travel while on dialysis?

Can I contact the healthcare provider before my treatment?

Can I cancel my reservation?

Can the healthcare provider cancel my booking?

I have two accounts, can I merge them?

What are the payment methods for treatment?

Can I ask for a discount from the healthcare provider?

Do I pay a booking fee to

When do I pay for my treatment?

Can I make a reservation without a credit card?

Do I prepay for my treatment?

How to prepare for my treatment?

What should I write in a review?

Can I edit my review after submission?

Can I edit my rating after submission?

Which Internet browsers work better with

Who are's partners?

Why should I choose

How it works?

How is safe?

What are's Terms of Use?

How do I change my password?

I have deleted my account, how do I reactivate it?

What factors determine how my clinic appears on search results?

How do I find a dialysis clinic?

Do I pay a cancelation fee?

How do I know that my booking is canceled?

Where do I find the provider's cancelation policy?

Can I change my reservation?

I cannot find my confirmation email. What should I do?

I do not receive notification emails from What should I do?

How do I edit my profile?

Can I connect my facebook and accounts?

How do I change my email address?

How do I create an account?

What does the treatment price include?

How is the cost of treatment determined?

How do I rate and review a healthcare provider?

When do I have to write a review for a provider?

How is my personal and business data used on

What is EHIC?

Am I entitled to EHIC?

Can I pay for my treatment with EHIC?

How do I delete my account?

I have trouble communicating with the clinic, after my booking was confirmed.

How do I know that my booking is confirmed?

How do I make a booking?

What is the difference between dialysis HD and HDF?

How do I find ratings and reviews, I have written in the past?

How is complying with the General Data Protection Regulation (GDPR)?

Do providers accept private/public insurance?

Can I book dialysis for someone else?

Can't find what you're looking for?

Send us a message and let us know what your question is about.

Contact us