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Browse our FAQ section to find the answers you need.
What is the difference between a reservation and a booking?
What is an availability request?
Are patients’ personal details verified before booking?
How do I book a Holiday Dialysis package for a group?
How do I book a treatment & travel package for a group?
Why do I have to register for a booknowmed account?
Can I travel while on dialysis?
How can I contact the clinic before my treatment?
Do I pay a fee when cancelling my reservation or availability request?
Can I cancel my reservation?
Can I cancel my availability request?
Can the clinic cancel my booking?
Can I change my availability request?
I have two accounts, can I merge them?
What are the payment methods for treatment?
Can I ask for a discount from the clinic?
Do I pay a booking fee to booknowmed?
When do I pay for my treatments?
Can I make a reservation without a credit card?
Do I prepay for my treatment?
How to prepare for my treatment?
What should I write in a review?
Can I edit my review after submission?
Can I edit my rating after submission?
Which Internet browsers work better on booknowmed?
Who are booknowmed’s partners?
How it works?
How is booknowmed safe?
Are there any restrictions on what can be listed on the clinic profile?
How do I find the right clinic for me?
Do I pay a fee when cancelling by reservation or availability request?
How do I know when my dialysis reservation is cancelled?
Where do I find the clinic’s cancellation policy?
Can I change my reservation/booking?
I cannot find my confirmation email. What should I do?
I do not receive notification emails from booknowmed. What should I do?
How do I edit my profile information?
Can I connect my facebook and booknowmed accounts?
How can I change my email address?
How do I reset my password?
How do I create an account?
What does the treatment price include?
How is the cost per treatment determined?
How do reviews work?
How do ratings work?
How can I rate a clinic?
How can I write a review for a clinic?
When do I have to write a review for a clinic I visited?
How are my personal and business data used on booknowmed?
What is EHIC?
Am I entitled to EHIC?
Can I pay for my treatment with EHIC?
How can I delete my account?
How is booknowmed complying with the General Data Protection Regulation (GDPR)?
I cannot reach the clinic, after my booking was confirmed.
How do I know that my booking is confirmed?
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