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Browse our FAQ section to find the answers you need.
What is the difference between a reservation and a booking?
What is an availability request?
Are patients’ personal details verified before booking?
How do I book a Holiday Dialysis package for a group?
How do I book a treatment & travel package for a group?
Why do I have to register for a booknowmed account?
Can I travel while on dialysis?
How can I contact the clinic before my treatment?
Can I cancel my reservation?
Can I cancel my availability request?
Can the clinic cancel my booking?
Can I change my availability request?
I have two accounts, can I merge them?
What are the payment methods for treatment?
Can I ask for a discount from the clinic?
Do I pay a booking fee to booknowmed.com?
When do I pay for my treatments?
Can I make a reservation without a credit card?
Do I prepay for my treatment?
How to prepare for my treatment?
What should I write in a review?
Can I edit my review after submission?
Can I edit my rating after submission?
Which Internet browsers work better on booknowmed?
Who are booknowmed’s partners?
How it works?
How is booknowmed safe?
Are there any restrictions on what can be listed on the clinic's profile?
How do I find the right clinic for me?
Do I pay a cancellation fee?
How do I know that my booking is cancelled?
Where do I find the clinic’s cancellation policy?
Can I change my reservation?
I cannot find my confirmation email. What should I do?
I do not receive notification emails from booknowmed. What should I do?
How do I edit my profile?
Can I connect my facebook and booknowmed.com accounts?
How can I change my email address?
How do I reset my password?
How do I create an account?
What does the treatment price include?
How is the cost per treatment determined?
How do ratings & reviews work?
How can I rate a clinic?
How can I write a review for a clinic?
When do I have to write a review for a clinic I visited?
What is EHIC?
Am I entitled to EHIC?
Can I pay for my treatment with EHIC?
How can I delete my account?
How is booknowmed.com complying with the General Data Protection Regulation (GDPR)?
I cannot reach the clinic, after my booking was confirmed.
How do I know that my booking is confirmed?
How do I make a booking?
How is my personal data used on booknowmed.com?
What is dialysis HD and what dialysis HDF? What is the difference?
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