- The first online booking engine for holiday dialysis
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Browse our FAQ section to find the answers you need.

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How do I receive dialysis patients?

How do patients pay for treatments?

Do patients pay to use

How much should I charge for treatment?

Can I get a refund from, if I don’t receive any patients?

Can I give a patient a custom price?

How do I pay

Is my credit card information secure?

How do I save my credit/debit card details?

How do I add or delete a credit card from my account?

Can anyone store credit card details?

What is the difference between a reservation and a booking?

Can I decline a reservation from a patient?

Are patients’ personal details verified before booking?

Can I reject a review?

I have received a bad review, what can I do?

How can I take great photos for my profile?

What size of photos should I upload to my profile?

Can I cancel a reservation I have received?

How can I become a healthcare provider on

How can I receive a group of patients?

Are there any restrictions on what can be listed on the healthcare provider's profile?

What legal or regulatory issues should I consider before creating a listing on

How do I edit my profile?

How do I change my email address?

Can I update my profile on after I start receiving patients?

Does provides professional photography services?

How do I update the list of treatments I offer?

How do I update the price for a treatment?

How do I delete my account?

My subscription has been suspended, why?

How do I update my availability for dialysis treatments?

What happens if a reserved slot for dialysis is unavailable?

I cannot see my clinic in search results, why?

I have to cancel a booking- How do I help a patient find another provider?

How will I be invoiced if I have to cancel a booking?

Are there cancelation fees for healthcare providers, when they cancel a booking?

How do I change my password?

How do ratings & reviews work?

How do I change my VAT/tax registration number?

How safe are my stored credit/debit card details?

What to know before you create a listing on

How is safe?

How is my personal and business data used on

How is complying with the General Data Protection Regulation (GDPR)?

I do not receive notification emails from What should I do?

I have confirmed a dialysis treatment but I have not received the confirmation email. Is the treatment confirmed?

I have deleted my account, how do I reactivate it?

I have two accounts, can I merge them?

What are's Terms of Use?

What is EHIC?

Which Internet browsers work better with

Who are's partners?

Can I add a second email address to my account?

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