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How can we help?
Browse our FAQ section to find the answers you need.
How do I become an affiliate on booknowmed?
How do I receive patients ?
How do patients pay for treatments?
Do patients pay to use booknowmed?
How much should I charge for treatment?
Can I get a refund from booknowmed, if I don’t receive any patients?
Can I give a patient a custom price?
How can I pay booknowmed?
Is my credit card information secure?
Why should I store my credit card details?
How can I save my credit card details?
How can I add or delete a credit card from my account?
Can anyone store credit card details?
What is the difference between a reservation and a booking?
What is an availability request?
Can I reject a reservation from a patient?
Are patients’ personal details verified before booking?
How do reviews work?
Can I reject a review?
I have received a bad review, what can I do?
How can I take great photos for my clinic profile?
What size of photos should I upload to my clinic profile?
Can I cancel a reservation I have received for my clinic?
What are the benefits to affiliates?
How it works?
How can I list my clinic/hospital on booknowmed?
How do I receive a group of patients?
How is booknowmed safe?
Are there any restrictions on what can be listed on the clinic profile?
What legal or regulatory issues should I consider before listing my clinic on booknowmed?
How do I edit my clinic profile?
How do I change my email address?
How do I change the password for my account?
Can I update my clinic profile after I start receiving patients?
Does booknowmed provide professional photography services?
How can I update the list of treatments I offer at my clinic?
How can I update the price for a treatment?
How can I delete my account?
I am not receiving any emails from booknowmed, why?
My subscription has been suspended, why?
I have deleted my account, how do I reactivate it?
How do I update availability for dialysis treatments at my clinic?
What happens if a reserved slot for dialysis is unavailable?
What factors determine how my clinic appears on search results?
I cannot see my clinic in search results, why?
How do I help my patient find another clinic in the area, if I have to cancel a booking?
How will I be invoiced if I have to cancel a booking?
Are there cancellation fees for affiliates, when they cancel a booking?
How do I change the VAT registration number of my clinic?
How can I cancel my subscription?
How safe are my stored card details?
How can I set a saved credit card as my preferred payment method?
What is the cancellation policy for affiliates?
How are my personal and business data used on booknowmed?
What to know before you list your clinic on booknowmed
How is booknowmed complying with the General Data Protection Regulation (GDPR)?
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