booknowmed - The first online booking engine for holiday dialysis

How can we help?

Browse our FAQ section to find the answers you need.

How do I become an affiliate on

How do I receive patients ?

How do patients pay for treatments?

Do patients pay to use

How much should I charge for treatment?

Can I get a refund from, if I don’t receive any patients?

Can I give a patient a custom price?

How can I pay

Is my credit card information secure?

Why should I store my credit card details?

How can I save my credit/debit card details?

How can I add or delete a credit card from my account?

Can anyone store credit card details?

What is the difference between a reservation and a booking?

What is an availability request?

Can I decline a reservation from a patient?

Are patients’ personal details verified before booking?

How do ratings & reviews work?

Can I reject a review?

I have received a bad review, what can I do?

How can I take great photos for my clinic profile?

What size of photos should I upload to my clinic profile?

Can I cancel a reservation I have received?

What are the benefits to affiliates?

How it works?

How can I list my clinic on

How can I receive a group of patients?

How is booknowmed safe?

Are there any restrictions on what can be listed on the clinic's profile?

What legal or regulatory issues should I consider before listing my clinic on booknowmed?

What are booknowmed’s terms of use?

What is booknowmed’s privacy policy?

How do I edit my profile?

How do I change my email address?

How do I change the password for my account?

Can I update my profile on after I start receiving patients?

Does provides professional photography services?

How can I update the list of treatments I offer?

How can I update the price for a treatment?

How can I delete my account?

I am not receiving any emails from, why?

My subscription has been suspended, why?

I have deleted my account, how do I reactivate it?

How do I update my availability for dialysis treatments?

What happens if a reserved slot for dialysis is unavailable?

What factors determine how my clinic appears on search results?

I cannot see my clinic in search results, why?

How do I help a patient find another clinic, if I have to cancel the booking?

How will I be invoiced if I have to cancel a booking?

Are there cancellation fees for clinics, when they cancel a booking?

How do I change the VAT registration number?

How safe are my stored card details?

What is the cancellation policy for clinics?

How is my personal and business data used on

What to know before you list your clinic on

How is complying with the General Data Protection Regulation (GDPR)?

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