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Browse our FAQ section to find the answers you need.
Getting Started
Finding a healthcare provider. Traveling safely.
Payments
Learn about payment methods. EHIC and private insurance coverage.
Your Account
Change email or password. Update account information.
Your Bookings
Track & manage bookings. Cancel bookings.
Group Trips
Learn about holiday packages.
Troubleshooting
Technical help & support.
Search all Patient FAQ
How do I book a Holiday Dialysis package for a group?
How do I book a treatment & travel package for a group?
Why do I have to register for a booknowmed.com account?
Can I travel while on dialysis?
Can I contact the healthcare provider before my treatment?
Can I cancel my reservation?
Can the healthcare provider cancel my booking?
I have two accounts, can I merge them?
What are the payment methods for treatment?
Can I ask for a discount from the healthcare provider?
Do I pay a booking fee to booknowmed.com?
When do I pay for my treatment?
Can I make a reservation without a credit card?
Do I prepay for my treatment?
How to prepare for my treatment?
What should I write in a review?
Can I edit my review after submission?
Can I edit my rating after submission?
Which Internet browsers work better with booknowmed.com?
Who are booknowmed.com's partners?
Why should I choose booknowmed.com?
How it works?
How is booknowmed.com safe?
What are booknowmed.com's Terms of Use?
How do I change my password?
I have deleted my account, how do I reactivate it?
What factors determine how my clinic appears on search results?
How do I find a dialysis clinic?
Do I pay a cancelation fee?
How do I know that my booking is canceled?
Where do I find the provider's cancelation policy?
Can I change my reservation?
I cannot find my confirmation email. What should I do?
I do not receive notification emails from booknowmed.com. What should I do?
How do I edit my profile?
Can I connect my facebook and booknowmed.com accounts?
How do I change my email address?
How do I create an account?
What does the treatment price include?
How is the cost of treatment determined?
How do I rate and review a healthcare provider?
When do I have to write a review for a provider?
How is my personal and business data used on booknowmed.com?
What is EHIC?
Am I entitled to EHIC?
Can I pay for my treatment with EHIC?
How do I delete my account?
I have trouble communicating with the clinic, after my booking was confirmed.
How do I know that my booking is confirmed?
How do I make a booking?
What is the difference between dialysis HD and HDF?
How do I find ratings and reviews, I have written in the past?
How is booknowmed.com complying with the General Data Protection Regulation (GDPR)?
Do providers accept private/public insurance?
Can I book dialysis for someone else?
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