How can we help?

Browse our FAQ section to find the answers you need.

Getting Started

Listing your clinic. Receiving international patients.

Payments

Learn about EHIC & insurance coverage. Track & manage invoices.

Your Account

Change email or password. Update account information.

Your Bookings

Track & manage bookings. Cancel bookings.

Group Trips

Receive group bookings.

Troubleshooting

Technical help & support.

Search all Healthcare providers FAQ

How do I receive dialysis patients?

How do patients pay for treatments?

Do patients pay to use booknowmed.com?

How much should I charge for treatment?

Can I get a refund from booknowmed.com, if I don’t receive any patients?

Can I give a patient a custom price?

How do I pay booknowmed.com?

Is my credit card information secure?

How do I save my credit/debit card details?

How do I add or delete a credit card from my account?

Can anyone store credit card details?

What is the difference between a reservation and a booking?

Can I decline a reservation from a patient?

Are patients’ personal details verified before booking?

Can I reject a review?

I have received a bad review, what can I do?

How can I take great photos for my profile?

What size of photos should I upload to my profile?

Can I cancel a reservation I have received?

How can I become a healthcare provider on booknowmed.com?

How can I receive a group of patients?

Are there any restrictions on what can be listed on the healthcare provider's profile?

What legal or regulatory issues should I consider before creating a listing on booknowmed.com?

How do I edit my profile?

How do I change my email address?

Can I update my profile on booknowmed.com after I start receiving patients?

Does booknowmed.com provides professional photography services?

How do I update the list of treatments I offer?

How do I update the price for a treatment?

How do I delete my account?

My subscription has been suspended, why?

How do I update my availability for dialysis treatments?

What happens if a reserved slot for dialysis is unavailable?

I cannot see my clinic in search results, why?

I have to cancel a booking- How do I help a patient find another provider?

How will I be invoiced if I have to cancel a booking?

Are there cancelation fees for healthcare providers, when they cancel a booking?

How do I change my password?

How do ratings & reviews work?

How do I change my VAT/tax registration number?

How safe are my stored credit/debit card details?

What to know before you create a listing on booknowmed.com.

How is booknowmed.com safe?

How is my personal and business data used on booknowmed.com?

How is booknowmed.com complying with the General Data Protection Regulation (GDPR)?

I do not receive notification emails from booknowmed.com. What should I do?

I have confirmed a dialysis treatment but I have not received the confirmation email. Is the treatment confirmed?