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Browse our FAQ section to find the answers you need.
Getting Started
Listing your clinic. Receiving international patients.
Payments
Learn about EHIC & insurance coverage. Track & manage invoices.
Your Account
Change email or password. Update account information.

Your Bookings
Track & manage bookings. Cancel bookings.
Group Trips
Receive group bookings.
Troubleshooting
Technical help & support.
Search all Healthcare providers FAQ
How do patients pay for treatments?
Do patients pay to use booknowmed.com?
How much should I charge for treatment?
Can I get a refund from booknowmed.com, if I don’t receive any patients?
Can I give a patient a custom price?
How do I pay booknowmed.com?
Is my credit card information secure?
How do I save my credit/debit card details?
How do I add or delete a credit card from my account?
Can anyone store credit card details?
What is the difference between a reservation and a booking?
Can I decline a reservation from a patient?
Are patients’ personal details verified before booking?
Can I reject a review?
I have received a bad review, what can I do?
How can I take great photos for my profile?
What size of photos should I upload to my profile?
Can I cancel a reservation I have received?
How can I become a healthcare provider on booknowmed.com?
How can I receive a group of patients?
Are there any restrictions on what can be listed on the healthcare provider's profile?
What legal or regulatory issues should I consider before creating a listing on booknowmed.com?
How do I edit my profile?
How do I change my email address?
Can I update my profile on booknowmed.com after I start receiving patients?
Does booknowmed.com provides professional photography services?
How do I update the list of treatments I offer?
How do I update the price for a treatment?
How do I delete my account?
My subscription has been suspended, why?
How do I update my availability for dialysis treatments?
What happens if a reserved slot for dialysis is unavailable?
I cannot see my clinic in search results, why?
I have to cancel a booking- How do I help a patient find another provider?
How will I be invoiced if I have to cancel a booking?
Are there cancelation fees for healthcare providers, when they cancel a booking?
How do I change my password?
How do ratings & reviews work?
How do I change my VAT/tax registration number?
How safe are my stored credit/debit card details?
What to know before you create a listing on booknowmed.com.
How is booknowmed.com safe?
How is my personal and business data used on booknowmed.com?
How is booknowmed.com complying with the General Data Protection Regulation (GDPR)?
I do not receive notification emails from booknowmed.com. What should I do?
I have confirmed a dialysis treatment but I have not received the confirmation email. Is the treatment confirmed?
I have deleted my account, how do I reactivate it?
I have two accounts, can I merge them?
What are booknowmed.com's Terms of Use?
What is EHIC?
Which Internet browsers work better with booknowmed.com?
Who are booknowmed.com's partners?
Can I add a second email address to my account?
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