Schedule: Mon.-Fri./ 10AM-6PM
booknowmed.com is in hyper-growth and we're currently ramping up our Customer Support team in Belgrade, Serbia. There is an exciting role as a Customer Support Agent for our International clientele.
The Support Agent will be part of the Support Team of booknowmed.com. The primary role of the Support Agent is to provide excellent, concise and empathetic customer support to end-users (patients) via phone, email and chat. He/She will also act as 1st level support for all enquiries coming from patients (B2C) or clinics (B2B) via email or phone. He/She will be serving International customers when they have questions regarding the functionalities, booking process and policies of booknowmed.com or other enquiries.
The CS Agent is responsible for overseeing incoming user needs and complaints: